Refund & Return Policy – KhalqKaram 

At KhalqKaram , customer satisfaction is important to us. Please read our refund and return policy carefully.

Return Policy

We offer a 14-day return policy. You can request a return within 2 weeks (14 days) after receiving your order.

To be eligible for a return:

• The item must be unused and in the same condition that you received it.

• The item must be in its original packaging.

• Proof of purchase or order confirmation is required.

Refund Policy

Refunds will only be provided in the following cases:

• If the dress/item is damaged or defective.

• If you received the wrong item instead of the product you ordered.

Once we receive and inspect the returned product, we will notify you about the approval or rejection of your refund.

If approved, the refund will be processed to your original payment method within a few business days.

Non-Refundable Situations

We do not offer refunds or returns for:

• Change of mind after purchase.

• Incorrect size selected by the customer.

• Items returned after 14 days.

• Used, washed, or damaged products caused by the customer.

Exchange Policy

We only replace items if:

• The item is defective, damaged, or incorrect.

To request an exchange, please contact us with your order details.

Shipping Returns

Customers are responsible for return shipping costs unless the mistake was from our side (wrong or damaged item sent).

For expensive items, we recommend using a trackable shipping service.

Need Help?

For any questions related to refunds, returns, or exchanges, contact us at:

Email: khalaqkaram@gmail.com
Brand: KhalqKaram LTD